Privacy policy

Enabot Philippines ("Enabot", "we", "us", or "our") is committed to protecting your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a data subject.

1. Collection of Personal Data

We collect the following types of information to process orders and improve our services:

a. Personal Identification Information – Name, delivery address, email address, mobile number, and other contact details.
b. Government-Issued Identification – A valid government ID may be required to verify customer identity, prevent fraud, and comply with legal and regulatory requirements before order fulfillment.
c. Demographic Information – Such as age, gender, location, and preferences, when voluntarily provided.
d. Transactional Information – Order details, payment information, purchase history, and account-related data.
e. Usage Data – Information about how you interact with our website, including cookies, IP address, browser type, and device data.

2. How We Collect Data

  • When you create an account or place an order on our website
  • When you submit identification and information for verification purposes
  • During inquiries, customer support interactions, and after-sales communication
  • When you subscribe to newsletters or marketing updates
  • Through your interactions with our website, advertisements, or social media pages

3. Purpose of Data Collection

Your personal data is collected and processed to:

  • Process, confirm, and deliver your orders
  • Verify customer identity and prevent fraudulent transactions
  • Provide, maintain, and improve our products and services
  • Process payments securely
  • Send order updates, promotions, or marketing communications (with your consent)
  • Comply with legal obligations and protect Enabot’s rights and interests

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. Your information may only be shared under the following circumstances:

  • With trusted third-party service providers such as payment processors, logistics partners, and IT service providers
  • When required by law, regulation, or government authorities
  • When you have given explicit consent

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable laws and regulations.

6. Data Protection

Enabot implements appropriate physical, technical, and organizational security measures to protect personal data against unauthorized access, disclosure, alteration, misuse, or loss.

7. Your Rights Under the Data Privacy Act

You have the right to:

  • Access your personal data held by Enabot
  • Request correction or updating of inaccurate or incomplete data
  • Request deletion or blocking of data when no longer necessary
  • Object to the processing of your data for direct marketing purposes
  • Lodge a complaint with the National Privacy Commission (NPC)

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and user experience. You may manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. Enabot is not responsible for the privacy practices or content of these external sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.