Refund policy
Cancellations
You may request to cancel your order before you receive the shipment notification email. Once shipping details are provided, cancellations are no longer supported.
To request a cancellation:
Email us at
ecommerce@enabled.ph
with your order number.
Returns & Refunds
7-Day DOA Return Policy
If you receive an item that is damaged, incorrect, or non-functional, you may request a return or full refund within 7 days of receiving your package.
All return requests are subject to technical review and approval before any item can be sent back.
To start a return request:
Email
ecommerce@enabled.ph
and include:
- Your order number
- Detailed description of the issue
- Clear photos and/or videos showing the problem
- A photo of the entire package received
Items must be returned in their original condition, unused, with no installation marks, and sealed in the original packaging. Once approved, we will provide return instructions via email.
Non‑Refundable Items
All accessories are non‑refundable, including but not limited to chargers, cables, replacement parts, and other accessory items. Please review your order carefully before purchasing.
Refund Processing
Once the returned item is received and passes inspection, your refund will be processed. You will receive a confirmation email once completed. The time it takes for the refund to reflect depends on your bank or payment provider.
Warranty Policy
Enabot products purchased from authorized platforms are covered by a 1‑year warranty, starting from the date you receive your order.
If you experience any issues during the warranty period, please contact our support team at ecommerce@enabled.ph . Our technical team will review your case and guide you through the next steps.
The warranty does not cover normal wear and tear, misuse, accidents, unauthorized repairs, improper use, commercial use, or resold products. Enabot reserves the right to the final interpretation of warranty terms.